vTrack Frequently Asked Questions

Timesheet Due: Please ensure all of your appointments are in completed status and sign your timesheet by 10am Monday on payroll week. Please follow your payroll calendar for timesheet due date. Contact vTrack at 833-887-2251 directly if you need assistance. Please note only completed work will be paid. Lot of you have scheduled appointments but have not checked in or out. Until the timecard is signed, we cannot process claims. 

The first box needs to have the name of the legal guardian or parent and the second box is the provider's signature. Parents can sign their own timesheet on both boxes.

Parent providers in our agency can sign and approve their own timesheet. 

If you are not a parent provider then your timesheet will need to be approved by the legal guardian/parent provider. 

No. Attendant Care does not need documentation but Habilitation does. Habilitation notes are sent to DDD and your support coordinator. You will not be able to complete Habilitation visits without adding notes. 

This is very important. DDD rejects claims without GPS data so when you log in please select yes to GPS. 

These are in home services so try to keep your clock in and out from the home. You can leave the home for community goals but then come back and clock out that way your location will still be home.  

If you are out for swimming to do community goals then please clock in and out from the same location or else it generates an error. 

If you are travelling out of sate or far then you will need s written approval from your support coordinator. For example, on vacation for a week etc.

Our week starts on Sunday and ends Saturday 11:59pm.

You can view the videos and PDFs of the items covered in the training at the below link or after logging into vTrack, click on  the top right corner of the page. 

 vTrack Help – vTrack Billing  

You can directly contact vTrack customer support for any technical or training related help. Their number is  833-877-2251 or click on "need help?" after logging into vTrack.

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